Hotel Terms and Conditions

Arrival time

Guest arrival time 4pm – Free to use facilities from midday

Checkout time

Guest checkout time 10am – Free to use facilities until midday

Deposits

Deposit taken upon booking of £1,000, the remainder of payment to be received 8 weeks prior to arrival. Full payment required if booked less than 8 weeks out.

Dress Dress Code: Dressing for dinner is part of the hotel experience. Smart / casual attire is required. Jackets for gentlemen are preferred. No shorts or sportwear.

Smoking

All bedrooms and suites are non-smoking rooms

Valuables

The management regrets that they cannot be held responsible for loss of or damage to any articles of value unless they are deposited at reception and a receipt has been obtained.

Car Parking

There is ample car parking at the Thurlestone Hotel but there is also limited undercover parking, which is available to reserve in advance for an additional £5.00 daily. (Please note all suites are automatically allocated undercover parking at no additional cost)

Room Service

Windows and Balconies

Parents should be aware of the dangers of open windows and balconies in rooms where there are small children.

Travel Arrangements

Arrangements can be made to meet guests at Totnes or Plymouth Rail Stations, or Exeter Airport.

Dogs

Dogs are not allowed in any of the public areas of the hotel. Dogs may be accommodated in guest’s rooms at a charge of £20.00 per night excluding food. Dogs are not accepted in any of the Deluxe Rooms, Suites or the majority of the Premier Rooms. They are, however, welcome in all the Inland rooms or Sea View Rooms and a limited selection of the Premier Rooms.

Cancellations

The balance of your stay will be due 8 weeks before arrival and after this date all monies are non-refundable if we are unable to resell the accommodation. We therefore advise our guests to consider the benefit of a Holiday Cancellation Insurance Policy and we suggest that the sum insured should represent the total cost of the holiday. If you have paid your deposit with a credit card, we will automatically take this payment from the same card on the date stated above. Please advise us if you would like to pay with an alternative method.

Please be advised that in the event of non-arrival or late cancellation, within eight weeks of your arrival, where we are subsequently unable to sell the same accommodation, a charge equating to the cost of the accommodation as reserved may remain debited to your credit card.

Service Charge

No service charge will be added. Gratuities are at your discretion.

Medical Conditions and Disability

Please advise reception of any disability or medical condition, including food allergies that could effect health or safety during a stay.

Spa Terms & Conditions

Arrival at the Voyage Spa

On arrival you will be shown the spa facilities and procedures. For treatments, please check in at the hotel reception.

Treatment Times and Booking Policy

We advise advance booking for all treatments. Pre-payment is required for spa days at the time of booking. Treatment times are detailed in the treatment menu and include consultation and changing time.

Health Conditions

When booking, we kindly ask that you inform us of any health conditions or if you are pregnant so that we can advise accordingly.

Spa Attire

For spa days, a robe, slippers, and towel are provided. These may be worn in the spa and treatment suite, and also in the lounge and Terrace Bar.

Cancellation Policy and Late Arrivals

Spa Days

Full payment is required upon booking your spa day. Should you need to cancel your spa day with less than 48 hours’ notice, no refunds will be given. For group bookings of three or more, we can hold your spa day reservation for up to 72 hours. Full payment will be required after 24 hours to secure your booking. The same cancellation and refund policy stated above applies.

Spa Treatments

Please note, if cancelling an appointment within 48 hours, full payment is required. If you are running late, a courtesy call will help us endeavour to achieve a full treatment time, but this may not always be possible.